Flowers Grove Park — Legal T&Cs for Online Flower Delivery in Grove Park Area

Flowers Grove Park Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Flowers Grove Park. Please read these Terms & Conditions carefully before placing an order for online flower delivery. By accessing our site and making a purchase, you agree to be bound by the following terms, which govern the relationship between Flowers Grove Park (‘we’, ‘our’, ‘us’) and you, the customer. These terms apply to all customers located in Grove Park and surrounding areas who use our e-commerce platform for ordering flowers.

1. Order Process

1.1. Orders can be placed online through the Flowers Grove Park website. When placing an order, you agree to provide accurate, current and complete information required for processing, including but not limited to recipient details, delivery address in Grove Park or adjacent neighbourhoods, delivery date, and contact information.

1.2. After submitting your order, you will receive an on-screen confirmation. An order confirmation email will also be sent to you detailing your purchase. This email does not signify acceptance of your order. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, issues identified by our payment processor, or errors in information supplied.

1.3. Acceptance of your order and the completion of the contract between Flowers Grove Park and you will only occur when we dispatch the products to you. We will notify you via e-mail when your order has been dispatched.

1.4. Changes to your order, such as amendments to recipient address, delivery instructions, or product selection, must be requested as soon as possible and may only be possible if the order has not yet entered the preparation or dispatch phase.

2. Delivery

2.1. Our online delivery service covers Grove Park and certain surrounding areas. Deliveries are made to the address specified by you during the online order process. It is your responsibility to ensure the address and delivery details supplied are correct.

2.2. We will make every reasonable effort to deliver on your requested delivery date. However, delivery dates and times are not guaranteed, especially around busy flower-giving occasions or in the event of circumstances beyond our reasonable control such as adverse weather, traffic, or local events in Grove Park.

2.3. If the recipient is unavailable, we may attempt to leave the flowers with a neighbour or in a safe location at the delivery address (at our discretion), or leave a calling card requesting the recipient to contact us to rearrange delivery. Risk in the flowers passes to you upon delivery, whether left with the recipient, neighbour, or in a safe place.

2.4. Flowers Grove Park cannot be held responsible for failed deliveries where incorrect or incomplete addresses have been supplied, or where delivery is not possible due to customer error or non-availability of the recipient during the agreed window.

3. Product Substitution and Availability

3.1. While we make every endeavour to ensure that the items supplied match those shown on our website, seasonal availability and supply constraints (particularly relevant to Grove Park and the wider London area) may occasionally necessitate flower substitutions. Where possible, we will contact you to discuss significant substitutions.

3.2. Any substitutions will be of equal or greater value to the product originally selected, ensuring your order for online flower delivery in Grove Park is fulfilled to a high standard.

4. Pricing and Payment

4.1. All prices for our flowers and delivery charges are shown in Pounds Sterling and include Value Added Tax where applicable. The price charged will be the price set out at the time of the order.

4.2. Payment must be made in full at the time of order using our secure online payment process. We accept major UK debit and credit cards, and any other payment methods displayed at the checkout.

4.3. By submitting an order, you confirm that the payment details provided are yours or that you have authority to use them, and that sufficient funds or credit are available to cover the total cost of the order.

4.4. In the event of a payment failure, your order may not be processed or delivered. If payment is declined after dispatch, you remain liable for the full amount.

5. Cancellations and Amendments

5.1. You have the right to cancel your order, provided you notify us by 12:00 midday of the working day prior to the scheduled delivery date. Cancellations must be requested via the method detailed on our website. After this deadline, orders may have entered the floral preparation stage and cannot be cancelled.

5.2. For same-day or next-day deliveries in Grove Park or the neighbouring areas, cancellations cannot be accepted once the order is in preparation or dispatched, due to the perishable nature of fresh flowers.

5.3. Upon successful cancellation within the permitted timeframe, a full refund will be processed to your original payment method within seven working days.

5.4. Amendments to your order (such as changes in delivery date, recipient address, or card message) must be requested as early as possible. While we will do our utmost to accommodate changes, they cannot be guaranteed once the order is being prepared or has been dispatched.

6. Quality, Returns and Complaints

6.1. At Flowers Grove Park, we are committed to ensuring the highest quality in our flower arrangements and delivery service. If you are not satisfied with any aspect of your order, please notify us as soon as possible, ideally within 24 hours of delivery, with photographic evidence where appropriate.

6.2. Due to the perishable nature of flowers, returns are not generally possible. In the event of damaged, faulty, or incorrect items, we may offer to send a replacement, arrange a partial or full refund, or provide another suitable remedy at our discretion.

6.3. We reserve the right to require a return of the original item for inspection at your expense in certain circumstances.

6.4. This policy does not affect your statutory rights as a consumer under UK law.

7. Liability

7.1. Our liability for losses suffered as a result of failing to comply with these Terms & Conditions is strictly limited to the purchase price of the product purchased and any losses which are foreseeable as a result of our breach.

7.2. We are not responsible for indirect or consequential losses, or for failure to deliver your order on the requested delivery date due to circumstances beyond our reasonable control, including but not limited to severe weather, strikes, or failure of external payment networks.

7.3. Nothing in these Terms & Conditions will limit or exclude our liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which cannot be lawfully limited or excluded under UK law.

8. Personal Data and Privacy

8.1. Your privacy is important to us. We will collect, use and process your personal information only in accordance with our privacy policy and UK data protection law.

8.2. Your details will be used for order processing, delivery arrangements, customer service, and for communicating with you about your order. We do not share your data with third parties except as necessary to fulfil your order or as required by law.

9. Use of Website

9.1. The content of Flowers Grove Park's website, including images, logos, and flower arrangement designs, is subject to copyright and intellectual property laws. You may not reproduce, duplicate, copy, sell, or otherwise exploit our content for any commercial purpose without our express written consent.

9.2. You must not use the website in any way that is unlawful, fraudulent, or harmful, or which may cause damage to the website or impairment of the usability or availability of the site.

10. Governing Law and Jurisdiction

10.1. These Terms & Conditions and any disputes arising out of or related to your use of Flowers Grove Park’s services shall be governed by and construed in accordance with the laws of England and Wales.

10.2. By ordering from our website, you agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or relating to these terms and your use of our online flower delivery service in Grove Park and surrounding areas.

11. Amendments to Terms & Conditions

11.1. We reserve the right to amend these Terms & Conditions at any time. Updated versions will be posted on the website and become effective immediately upon posting. Your continued use of the website following any changes constitutes acceptance of those changes.

12. General

12.1. If any part of these Terms & Conditions is found unenforceable, the remainder will continue in effect.

12.2. No failure or delay by Flowers Grove Park in exercising any right or remedy under these terms constitutes a waiver of such right or remedy.

12.3. These Terms & Conditions represent the entire agreement between Flowers Grove Park and you relating to the online order and delivery of flowers in Grove Park and the nearby areas, superseding any prior agreements or understandings.

Note to Customers in Grove Park and Surrounds

These terms & conditions are specifically intended for customers ordering from Flowers Grove Park for online flower delivery within Grove Park and the neighbouring communities. By proceeding with an order, you acknowledge your understanding and acceptance of these terms as they apply to services in your area.