Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Grove Park
At Flowers Grove Park, we take immense pride in being the trusted local florist for households and businesses in Grove Park and the surrounding areas. We are committed to delivering only the freshest blooms and an exceptional customer experience, ensuring your satisfaction every time you order with us.
Policy for Damaged-on-Arrival Flowers
Upon delivery, your flowers should arrive in pristine condition, ready to brighten your space. In the rare event that your bouquet or arrangement arrives displaying obvious damage or signs of distress, please contact us as soon as possible. To assist us in resolving the issue swiftly, we ask that you report the problem within 24 hours of delivery and, if possible, include a photograph of the damaged flowers. This helps us improve our service by tracking and addressing issues with logistics or packaging.
Freshness Window
We guarantee a minimum freshness window for all flower deliveries. Flowers should look fresh and vibrant for at least 5 days from the time of delivery, provided they are cared for as advised (fresh water, trimming stems, and kept away from heat sources). If your blooms begin to wilt or deteriorate within the guaranteed freshness window despite proper care, please reach out to us. We want every Grove Park customer to enjoy lasting beauty from their arrangement.
Refund & Replacement Options
Your satisfaction is our number one priority. If your order arrives damaged or fails to meet our Fresh Flowers Guarantee, we offer two options to make things right:
- Replacement: We will arrange for a fresh replacement bouquet to be delivered to your address at the earliest possible time.
- Refund: If you prefer, we can issue a refund for your purchase, which will be processed within a few working days.
Our goal is for you to be completely delighted with both our flowers and our service. Please let us know your preferred solution when contacting us about an issue, and our friendly Grove Park florist team will arrange this promptly.
How to Make a Complaint
We value your feedback and take all complaints seriously in our mission to continually improve. If you are dissatisfied with any part of your experience, please contact us within 5 days of delivery with the details of your complaint. Our team will investigate the issue thoroughly and respond with a resolution or proposed next steps within 48 hours. Your experience matters to us and we appreciate you providing us the opportunity to put things right.
Serving Grove Park and the Local Community
Flowers Grove Park is proud to be a local business dedicated to serving both residents and businesses in Grove Park and neighbouring areas. Our commitment to exceptional quality and customer satisfaction is what has made us Grove Park’s trusted florist of choice. Thank you for choosing us for your floral needs.
If you have additional questions about our returns, refunds, or complaints procedure, please contact our team. We are always here to help ensure your experience with Flowers Grove Park is positive and memorable.
